FAQs | Tashitreasure
Your Guide to Sacred Dzi Bead Journeys
🔍 Authenticity & Certification
Q: How do I verify my dzi bead’s authenticity?
A: Every bead includes:
- A 3D Energy Map Certificate (emailed post-purchase) showing its unique electromagnetic field.
- A Tibetan Monastery Seal on the handwritten mantra scroll.
Need deeper verification? Email close-up photos of the bead’s pores and patterns to zhouyunkun8@gmail.com.
Q: Are your beads ancient or new?
A: We offer both:
- Antique Beads: Excavated from Himalayan regions, certified by the Dzi Heritage Council (DOC provided).
- New Ritual Beads: Hand-carved and energy-charged by Ngari Plateau artisans.
Specify your preference when ordering.
📦 Orders & Shipping
Q: What’s the processing time before shipment?
A:
- Standard Orders: 1-3 business days (energy activation ritual included).
- Custom Engravings: 5-7 business days.
Delays may occur during Losar (Tibetan New Year).
Q: Do you cover customs taxes?
A: Prices are pre-tax. We declare packages as “Tibetan Cultural Artifacts – Non-commercial Value” to minimize duties, but final charges depend on your country. Use our Duty Calculator for estimates.
Q: Can I ship to P.O. boxes?
A: No. Due to insurance requirements, we only ship to physical addresses via DHL/FedEx.
🛡️ Returns & Energy Ethics
Q: What if my bead breaks or loses energy?
A:
- Physical Damage: Free replacement within 30 days if broken during transit.
- Energy Depletion: Email us for a ritual retirement guide (we do not accept returns for used beads).
Q: Can I return a bead that “doesn’t resonate” with me?
A: For spiritual reasons, returns are only accepted for unworn beads in original packaging within 14 days. Initiated beads must be cleansed with saltwater before return.
🌿 Cultural Practices
Q: How often should I cleanse my dzi bead?
A:
- New Moon: Smudge with juniper smoke.
- Every 3 Months: Bury in sea salt overnight.
- After Negative Events: Immediate moonlight exposure.
Detailed steps in our Care Guide.
Q: Can I let others touch my bead?
A: Not recommended. Dzi beads absorb the wearer’s energy. If touched accidentally, cleanse with sound vibration (singing bowl or mantra chanting).
Q: Is dzi bead placement important?
A: Yes!
- Wealth: Wear near the navel.
- Health: Close to the heart.
- Spiritual Growth: Third eye area during meditation.
💳 Payments & Security
Q: What payment methods do you accept?
A: Secure options via PayPal (credit cards, Apple/Google Pay). Cryptocurrency? Email us for private invoicing.
Q: Why don’t you store my credit card data?
A: For your security, all payments are processed externally. We only retain order details (email, shipping address).
📮 Contact Priority
Q: Why can’t I reach you via social media?
A: To protect your privacy and ensure detailed responses, we only handle inquiries via email. Check spam folders if no reply within 24h (GMT+8).